zentiqueforge Order & Shipping Policy

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Thank you for choosing zentiqueforge. We are committed to getting your grocery and kitchen essentials to you safely and on time. The guidelines below explain how we process, ship, and deliver orders so you know exactly what to expect from checkout through delivery.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are handled and released to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally processed the same business day. Orders received after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable items are packaged with dedicated cold-chain insulation and shipped Monday through Thursday to avoid weekend transit delays.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or severe weather events.

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International Shipping

zentiqueforge ships internationally to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may incur import duties, value-added taxes (VAT), or customs handling charges when they arrive in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, you will receive an automated shipping confirmation email with a direct tracking link and carrier details.

If tracking updates have not appeared or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because order processing starts soon after an order is placed, please reach out promptly if you need to make changes.

• To update your shipping address or modify your order, contact us within 1 hour of placing your order at support@zentiqueforge.cyou.
• We will make every effort to honor change requests, but shipping addresses cannot be modified once an order has been transferred to the carrier.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, contact us within 48 hours of delivery with photos, and we will issue an immediate full refund or ship a free replacement.
• Lost or Damaged Packages: If your tracking shows delivery but the package has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: zentiqueforge
• Customer Support Email: support@zentiqueforge.cyou
• Customer Support Phone: 16096652030
• Physical Business Address: 6256 BLUE DART PL, COLUMBIA, MD 21045-4452, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST